The hotel offers amenities for your comfortable stay and unforgettable experiences
Luxurious Comfort
“The room was incredibly spacious and beautifully appointed, featuring a comfortable bed and a luxurious bathroom with a TV over the bathtub.” view full review
Stunning Views
“The restaurant on the 33rd floor offered amazing views which made dining a unique experience, despite the food being subpar.” view full review
Efficient Assistance
“I was impressed by the great service when booking my train tickets, which made my travel plans much easier during my stay.” view full review
General
Wi-Fi
Safe deposit box
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Business
Business centre
Spa & Leisure
Sauna
Room features
Mini-bar
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
19 West Lake Avenue Hangzhou 310009,
Hangzhou,
China,
Zhejiang
Map view
19 West Lake Avenue Hangzhou 310009,
Hangzhou,
China,
Zhejiang
City landmarks
West Lake Scenic
West Lake
3.0
km
Hefang Street
Hefang Street
1.4
km
Nanshan Road Culture Art Leisure Special Street
Orioles Singing in the Willows
2.2
km
No.268 Wengjia Mountain
Hangzhou Longjingshan Tea Cultural Village
870 m
No.18 Yuanbao Street
Former residence of Xueyan Hu
2.1
km
South Yanan Road
Wushan Square
2.6
km
ZhongHe ZhongLu 1Hao ( Jin GuLou )
Drum Tower
960 m
No.95 Dajing Lane
Huqingyu Museum
1.1
km
Zhongshan Middle Road
Phoenix Temple
880 m
Gaoyin Street
GaoYin MeiShiJie
1.2
km
No.113 Gaoyin Street
QingHeFang
1.3
km
No.207 Hefang Street
Zhu Bingren Bronze Art Museum
1.3
km
Museum
Museum of Traditional Chinese Medicine
1.9
km
No.65 Laodong Road
Hangzhou Stele Forest
1.6
km
Hanghai Road
SiJiQing ZhongGuo FuZhuang DiYiJie
1.6
km
Nansongyu Street
880 m
No.16 Jiefang Road
Hangzhou Gong Zizhen Memorial
820 m
No.89 Nanshan Road
West Lake Museum
2.1
km
Mosque
Phoenix Mosque
1.3
km
180 Hefang St
Qing He Fang Li Shi Wen Hua Te Se Jie Qu
2.1
km
No.63 Changguan Lane
Hangzhou Former Residence of Yu Dafu
880 m
Shopping Area
INtime Mall
1.4
km
HangZhou WenWu GongSi YiShuPin JianShang ZhongXin
980 m
No.11 Qianwangci Road
King Qian's Memorial
2.0
km
China Academy of Art
2.2
km
Nan Song Yu Jie
2.3
km
Shopping Area
Solutions for hundreds of new century Shopping Center
1.2
km
Wushan Mountain
Hangzhou Chenghuang Pagoda
2.8
km
Museum
Hangzhou Museum
2.7
km
Hubin Yintai
2.7
km
Nearby
No.268 Wengjia Mountain
Hangzhou Longjingshan Tea Cultural Village
380 m
Restaurants
Hong XingWen Hua Restaurant Yu QingTing Restaurant
120 m
JianGuo South Road 280
Yu QingTing Restaurant
120 m
ShangCheng District JianGuo South Road 280
Jackson XINDIER
270 m
No.215 Jian'guo South Road
Lai Bi Bao
690 m
JiangCheng Road 889
HongMen Cha Shan
660 m
XiHu Avenue 2
Cheng Liang Wei GongYi MianGuan
610 m
No.209 Jian'guo South Road
LanYue Lou
1.7
km
XiHu
HuaZhong Cheng Restaurant
1.6
km
Qing Tai Street 501
Croissants de France
1.6
km
You Sheng Guan Road 179-2
Da Niang Shui Jiao
640 m
HuanCheng East Road 11
Qian ShiKe
540 m
Qing Tai Street 181
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.3
Location
8.2
Service
6.6
Dining
6.7
Guest reviews
8.2/10
based on 15 reviews
9.1
9.1/10 based on 5 reviews
Harper
United Kingdom,
January
2025
9.2/10
I had a pleasant stay at this hotel, largely due to its unique location and comfortable rooms, though the service left a bit to be desired. The breakfast options were diverse but could use more Western choices. Overall, it’s a great value for money, especially as it’s quite close to the high-speed train station to Shanghai.
Rooms
8.0
The deluxe room was small but well-appointed and very comfortable, designed in calming earth tones.
Service
7.0
The staff were generally very kind and always greeted me with smiles, though changing my room required some back and forth.
Location
9.0
The hotel is conveniently located about 1500 meters down the road from the high-speed train station to Shanghai and near West Lake.
Dining
7.0
Breakfast on the top floor had a great variety spanning Chinese, Japanese, and Western options, though Western choices were somewhat limited.
Facilities
8.0
The facilities were nice and well-maintained, contributing to a comfortable stay.
Logan
United Kingdom,
December
2024
8.6/10
The hotel has a unique and striking design, especially with the 25-foot crystal archway and the funky red piano. My room on the 23rd floor was spacious and cozy, but some might find the deluxe room a bit on the smaller side. While the staff was friendly and accommodating, there was a bit of a struggle to sort out room changes initially. The location is decent, being close to the high-speed train station to Shanghai, though it's not exactly in the heart of the action. Dining options were good, although somewhat limited for those seeking Western food.
Rooms
8.0
My room on the 23rd floor was spacious and comfortable, though the deluxe room might feel small for some.
Service
7.0
The staff was friendly and always had smiles, but I did encounter some reluctance in getting my room changed.
Location
7.0
The hotel is within walking distance to the high-speed train station to Shanghai, which is quite convenient, but it's a bit of a walk from attractions.
Dining
7.0
The breakfast had a good variety, spanning Chinese, Japanese, and Western options, but the Western choices were a bit limited.
Facilities
8.0
The hotel offers some nice facilities, but specific details about them weren't highlighted during my stay.
Rosie
United Kingdom,
December
2024
7.8/10
The hotel has a unique design that really stands out, with a lovely location near West Lake in Hangzhou and convenient access to the high-speed train station. The rooms are small but well-appointed, and the staff provided friendly service. On the downside, the dining options were somewhat limited, and the interior decor felt a bit over-the-top for my taste.
Rooms
8.0
The rooms were quite small but very well appointed, and the bathroom was excellent, reminiscent of high-end hotels like Westin or Intercontinental. The limestone tile added a touch of luxury.
Service
7.0
The staff was great and always had smiling faces, but there was a bit of a struggle with the language barrier when we initially asked to change rooms. They were kind and eventually accommodated our request.
Location
9.0
The hotel is in a fantastic location near West Lake in Hangzhou, and it’s within walking distance to the high-speed train station to Shanghai. It's easy to explore the area, which I truly appreciated.
Dining
5.0
Dining was decent, but the options were pretty limited. I enjoyed the homemade bread, but overall, I wished there were more choices available.
Facilities
7.0
The facilities were nice, but nothing particularly stood out as exceptional. Everything felt adequate but not luxurious.
Georgia
United Kingdom,
December
2024
8.2/10
The hotel is impressive with its luxurious design, boasting high-end facilities and a unique atmosphere thanks to the striking crystal archway. The rooms are comfortable and well-appointed, though a bit on the smaller side. The staff is friendly and eager to help, but the service could use some improvement as there was a bit of hesitation in accommodating our request for a room change. The location is convenient, being close to public transport, but not excessively close to many attractions. Overall, it offers good value for money considering the amenities provided.
Rooms
8.0
The rooms were nicely decorated in earth tones and quite comfortable, albeit somewhat small. It had a luxurious feel comparable to Westin or Intercontinental hotels.
Service
7.0
While the staff was friendly and always smiling, there seemed to be some reluctance in changing our room, which took longer than expected.
Location
8.0
The hotel is conveniently located within walking distance to the high-speed train station to Shanghai, making it easy to get around.
Dining
9.0
The breakfast offered a great variety of choices, including Chinese, Japanese, and Western options, served on the top floor, but I wish there were more local specialties included.
Facilities
9.0
The hotel features high-end amenities with a luxurious design that makes it aesthetically pleasing.
Georgia
United Kingdom,
November
2024
8.8/10
The hotel had a great setup, especially with its unique crystal archway entrance. The location was peaceful and close to West Lake, which I loved. The rooms were on the smaller side, but nicely equipped and comfortable. However, the service could have been better as I faced some challenges with room changes and language barriers. Overall, I found it to be a good value for money and quite a pleasant stay.
Rooms
7.0
The deluxe room I stayed in was a bit small, but it was well-appointed and very comfortable.
Service
5.0
The service was somewhat lacking; the staff were firm about room changes and struggled with English, which made communication tricky.
Location
9.0
I loved the location, especially being near West Lake; it’s beautifully peaceful and quite convenient.
Dining
6.0
The dining options were decent, with a good variety on the top floor, although I found the Western choices to be quite limited.
Facilities
7.0
Facilities were decent overall, but nothing particularly outstanding stood out during my stay.
John
United Kingdom,
November
2024
9.4/10
My stay at this hotel was quite pleasant overall. The rooms were small but very well appointed, providing a comfy environment. The friendly staff made my experience even better, though there was a bit of a struggle to change my room initially. The location was convenient, being close to the high-speed train station, but it had some drawbacks. Dining was decent, with a variety of options, although it didn’t quite blow me away. The price felt fair for what I received, but the room size might be a concern for some.
Rooms
7.0
The rooms were quite small, but they were very well appointed and comfortable, featuring nice decor and a fruit bowl upon check-in.
Service
7.0
The staff was friendly and kind, always smiling. However, there was a small issue when changing rooms that took about 20 minutes of debating.
Location
8.0
The hotel is located near West Lake in Hangzhou, which is convenient as it's within walking distance to the high-speed train station, but this also presented some drawbacks.
Dining
7.0
Dining here was good with a variety of choices across Chinese, Japanese, and Western breakfast options, although it was good but not exceptional.
Facilities
6.0
The facilities offered a comfortable experience, fitting for a short stay, but nothing stood out as particularly special.
Frederick
United Kingdom,
November
2024
9.6/10
I had a pleasant stay at this hotel, enjoying its beautiful and peaceful location near West Lake in Hangzhou. The rooms were small but well-appointed, and the friendly staff made my experience even better. However, I did encounter some issues with the service when changing rooms, which took longer than I expected. The breakfast was tasty and affordable, but I wished there were more choices available.
Rooms
8.0
The rooms were quite small, yet very well-appointed and maintained, with an excellent bathroom.
Service
6.0
The staff was generally great and friendly, but my experience with changing rooms involved a lengthy debate.
Location
9.0
The location is excellent, being very peaceful and beautiful, and just a short walk from the high-speed train station to Shanghai.
Dining
7.0
The breakfast offered a good variety of tasty options spanning different cuisines, though I felt there could be more choices.
Facilities
7.0
The facilities were decent, but nothing particularly memorable stood out.
Jade
United Kingdom,
October
2024
9.0/10
I had a great stay at the hotel with its spacious and comfortable rooms, and the location is perfect, near West Lake and walking distance to the high-speed train station. The staff was mostly friendly, although there were some challenges with communication that led to a long room change process. The dining options were decent but could use more variety, especially for breakfast. Overall, it was a good value for money with some minor hiccups.
Rooms
9.0
The room was very spacious, clean, and done in soothing earth tones, making it quite comfortable.
Service
7.0
The service was friendly, but there was a bit of a struggle when changing rooms, resulting in a lengthy debate.
Location
10.0
The hotel is in a fantastic location, just a short walk to the high-speed train station and very close to the beautiful West Lake.
Dining
6.0
Dining was good, but the breakfast options were limited, so there’s room for improvement.
Facilities
8.0
Facilities were pleasant, and I appreciated the clean and modern setup around the hotel.
Harry
United Kingdom,
October
2024
6.8/10
The hotel boasts a unique design under a grand crystal archway, making for a very memorable stay. I enjoyed the clean, comfortable rooms and appreciated the friendly staff, although the service did have its hiccups. The location is quite convenient for getting to the high-speed train station, but it's a bit of a walk. Dining was decent, with some good options for breakfast, though it could use more variety. Overall, I found it to be pretty good value for money, despite a few drawbacks.
Rooms
8.0
The rooms were clean and comfortable, and I was pleasantly surprised by the fruit bowl waiting for me upon check-in.
Service
6.0
The staff was friendly, but I did have to debate quite a bit to get my room changed, which took longer than I expected.
Location
7.0
The hotel is conveniently located within walking distance to the high-speed train station, though it's about 1500 meters down the road.
Dining
7.0
The breakfast options were good, spanning Chinese, Japanese, and Western foods, but I wished there were more choices available.
Facilities
6.0
Facilities were decent, but nothing particularly stood out as exceptional.
Jennifer
United Kingdom,
October
2024
7.4/10
The hotel offers spacious and luxurious rooms that made my stay quite comfortable, and I appreciated the friendly staff who were always smiling. However, the location is a bit far from the main attractions, and the dining options were somewhat limited in variety. Overall, it's a great value for money considering the comfort and service I received.
Rooms
9.0
The rooms were very spacious and luxurious, similar to a Westin or Intercontinental, with lots of limestone tile. I was pleasantly surprised to find a fruit bowl with a variety of fruit upon checking in.
Service
8.0
The staff were great and always kind, greeting me with smiling faces. While there was a bit of a debate initially about changing rooms, they eventually accommodated my request.
Location
7.0
The hotel is about 1500 m down the road and is within walking distance to the high-speed train station to Shanghai, which is quite convenient.
Dining
6.0
The dining experience had limited western options, but the food quality was good overall. It wasn't great, but it was satisfactory, just not very varied.
Facilities
7.0
The facilities were good, but nothing stood out as extraordinary.
John
United Kingdom,
September
2024
7.2/10
The hotel has a charming ambiance with its creative design and warm atmosphere. The room was nicely decorated and comfortable, and I appreciated the welcoming fruit bowl upon arrival. However, the service could use some improvement as I had to debate about the room change for a bit longer than expected. The location is convenient for visiting major attractions, though it does have some drawbacks. Overall, it's a decent place, but there's room for improvement.
Rooms
8.0
The room had an elegant design in earth tones, making it quite comfortable, and I was pleasantly surprised by the fruit bowl waiting for me.
Service
6.0
While the staff was friendly, I found myself in a prolonged debate about changing rooms, which was a bit frustrating.
Location
7.0
The hotel's location is convenient, being within walking distance to the high-speed train station and near West Lake.
Dining
7.0
The dining options were decent, with a good variety, though I didn't find the breakfast to be particularly outstanding.
Facilities
8.0
Facilities are enjoyable, though I didn't have the chance to explore everything the hotel offered.
Jade
United Kingdom,
September
2024
7.6/10
I had a mixed experience at this hotel. The rooms are incredibly luxurious, boasting a stunning design and top-notch amenities. The staff were friendly, although the service regarding room changes was somewhat challenging. The location, while being a bit away from the main attractions, is still within walking distance to the high-speed train station. The dining options were decent but could use some improvement in variety.
Rooms
10.0
The rooms were very high-end, featuring limestone tile and a striking 25-foot crystal archway, which made for a stunning visual. I was pleasantly surprised to find a fruit bowl waiting for me at check-in.
Service
7.0
Initially, there were some issues with changing rooms, and it felt a bit like a scene from a sitcom, but the staff eventually came around and were very kind and always smiling after that.
Location
6.0
The location isn’t the best, being about 1500 meters down the road from the main attractions. However, it is conveniently located within walking distance to the high-speed train station to Shanghai.
Dining
7.0
Dining options were good but not outstanding. The variety was okay, with choices spanning Chinese, Japanese, and Western options, but I wish there were more selections available.
Facilities
8.0
The facilities were impressive, particularly the aesthetic charm of the hotel. However, I didn't get a chance to explore everything in depth during my short stay.
Reese
United Kingdom,
August
2024
7.0/10
I had a unique experience at this hotel, highlighted by its stunning architecture and spacious rooms. The location is quite convenient, being within walking distance to the high-speed train station to Shanghai. However, the service was a bit chaotic and the dining options for breakfast could use some improvement. Overall, it offers a luxurious feel but might need better staff training and dining variety.
Rooms
9.0
The rooms were extremely spacious and high-end, with a touch of luxury that reminded me of staying at a Westin or Intercontinental.
Service
5.0
The service experience was frustrating as it involved a lengthy debate just to get the rooms changed. The staff seemed to struggle with English, which didn't help.
Location
8.0
The hotel is conveniently located within walking distance to the high-speed train station to Shanghai, which was a big plus for me.
Dining
6.0
While the breakfast was served on the top floor and offered a variety of choices, I found the Western options to be quite limited.
Facilities
7.0
The hotel features impressive facilities, but I didn't get a chance to use them extensively during my stay.
Logan
United Kingdom,
August
2024
8.0/10
I recently stayed at this hotel and found it had a great location near West Lake in Hangzhou, making it convenient to explore. The rooms were well-appointed and the bathroom was fantastic, but the overall decor felt a bit tacky. The service was friendly, although there was a bit of a challenge in getting my room changed initially. Overall, it was a decent stay with good value for money, especially considering the competitive pricing.
Rooms
8.0
The room I had was on the 23rd floor and while it was quite small, it was very well appointed. The bathroom was excellent, which I appreciated.
Service
7.0
The staff were incredibly kind and always had smiling faces, though it took a little while to convince them to change my room.
Location
9.0
The hotel is perfectly located near West Lake, just a short distance from the high-speed train station to Shanghai.
Dining
7.0
The breakfast had a great variety of choices including Chinese, Japanese, and Western options, but I found it to be just good, not great.
Facilities
6.0
The hotel had standard facilities, and while they were decent, nothing stood out as exceptional.
Martin
United Kingdom,
July
2024
8.4/10
I had a wonderful stay at this hotel, featuring a stunning location near West Lake in Hangzhou. The rooms were luxurious and spacious, providing a comfortable experience. The staff was friendly and accommodating, although I did experience some initial pushback regarding room changes. Dining was a bit mixed, with a good variety but the food wasn't standout. Overall, I enjoyed my stay and felt it was a good value for the money, especially being close to the high-speed train station to Shanghai.
Rooms
9.0
The rooms were incredibly luxurious and spacious, really impressive with all the limestone tiles; definitely higher-end than many I've stayed in.
Service
7.0
The staff were friendly and had always smiling faces, but I had to negotiate a bit to get my room changed after I wasn’t happy with it initially.
Location
10.0
The location is excellent, near West Lake and within walking distance to the high-speed train station to Shanghai.
Dining
7.0
The breakfast had a good variety of choices spanning across several cuisines, but the food was good, not great.
Facilities
9.0
The hotel's facilities were top-notch, contributing to an overall luxurious experience.
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